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Customer Service Representative
CHEYENNE WY 82003
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90669334

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TAD PGS, Inc.

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Service Representative
Customer Service Representative





Category: Administrative/Clerical





Description:

TAD PGS, INC. is currently seeking a Customer Service Representative for one of our clients in Cheyenne, WY.








JOB OVERVIEW:




+ Check referrals recieved from the client for completeness and accuracy.


+ Responds to services calls


+ Complete transaction that will create an arrival date/stamp record.


+ Date/Time stamp referral documents and number them consecutively beginning with #1 each day.


+ Use the primes system as the operating encounter system for arrival records t be transmitted as a monthly report to OTDA.


+ Verify client idenification by accessing the client photo and signature via the CBIC's administrative workstation and key in referral number associated client number (CIN).


+ Distribute cards, protective sleeves and card carriers.


+ Compare photo on card with the person receiving the card and sign referral document and have client sign the referral document prior to issuing the card.


+ Refer client to the PIN Selection Station to select or change PIN.


+ Properly clarify defective cards and cards created but not picked up by the client.


+ Maintains positive relationships with HRA staff, co-workers, and clients.


+ Raises issues of concern and/or problems to the Site Supervisor.


+ Meets all standards established for this position as outlined in the attached performance criteria.


+ Perform other duties as may be assigned by the Site Supervisor.






BASIC HIRING CRITERIA :




+ High School Diploma, GED or equivalent certification.



DESIRED QUALIFICATIONS:



+ knowledge of the community to be served.


+ Ability to follow directions; excellent organizational, interpersonal, and verbal communication skills.


+ Ability to perform comfortably in a fast-paced, deadline-oriented work environment.


+ Ability to successfully execute many complex tasks simultaneously.


+ Ability to work a flexible schedule; ability to database software.


+ Ability to work as a team member, as well as independently.








Company Description:


TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve. TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.







Location: Cheyenne , WY





Minimum Experience (yrs): 1+





Required Education: H.S. diploma or equivalent




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